Shipping policy

🚚 Shipping Policy

At Aetheris Living, we are committed to providing reliable and efficient worldwide shipping. Please review the following information before placing your order.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays)
  • During peak seasons or promotional periods, processing times may be slightly extended

2. Shipping Methods

We operate a multi-warehouse fulfillment system, and shipping methods vary depending on product type and inventory location.

(1) Local Fulfillment (e.g. Malaysia / Singapore)
  • Estimated delivery time: 2–5 business days
  • Applies to selected in-stock items
(2) International / Cross-border Shipping

Certain items (such as furniture, selected appliances, and specialty products) are shipped directly from overseas warehouses or manufacturers.

  • Estimated delivery time:
    • Malaysia: 15–22 days
    • Singapore: 10–15 days
    • Other countries: 10–25 days

Please note that delivery times may vary due to:

  • Customs clearance processes
  • International logistics conditions
  • Local courier performance

3. Shipping Fees

  • Shipping fees are calculated at checkout
  • Free shipping may be offered on selected products or promotions

4. Order Tracking

  • Tracking information will be provided once your order is shipped
  • For some international shipments, tracking updates may take a few days to become active

5. Delivery & Receiving

Please ensure that:

  • Your shipping address and contact details are accurate
  • Someone is available to receive the package

Additional costs caused by the following will be borne by the customer:

  • Incorrect address
  • Failed delivery attempts
  • Unreachable recipient

6. Shipping Delays

While we aim to deliver within the estimated timeframe, delays may occur due to:

  • Customs inspections or clearance delays
  • Weather conditions or force majeure events
  • Logistics or carrier-related issues

Once an order has been shipped, delivery is beyond our direct control. We appreciate your understanding.

7. Split Shipments

If your order includes multiple items:

  • Items may be shipped separately
  • Packages may arrive at different times

This is due to different warehouse locations or product availability.

8. Customs Duties & Taxes

For international orders:

  • Customs duties, taxes, or import fees may apply depending on your country
  • These charges are the responsibility of the customer

9. Contact Us

If you have any questions regarding shipping, please contact us:

📧 merlion@aetherisliving.com