Refund policy

🌍 Refund & Return Policy

At Aetheris Living, we are committed to providing high-quality products and a reliable shopping experience for our customers worldwide. Please review our policy carefully before placing an order.

1. Order Cancellation

Orders may be cancelled within 12 hours of purchase.
Once an order has been processed or shipped, it can no longer be cancelled.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

The item must be unused and uninstalled
The item must be returned in its original packaging
A return request must be submitted within 7 days of delivery
Proof of purchase must be provided

3. Non-Returnable Items

The following items are not eligible for return or refund:

Customized or made-to-order products
Clearance, sale, or final sale items
Used, installed, or customer-damaged items
Items returned due to personal reasons (e.g. change of mind, dislike, or unsuitability)
Certain hygiene-related items (if applicable)

4. Damaged or Defective Items

If your item arrives damaged or defective:

Please contact us within 48 hours of delivery
Provide clear photos or videos as evidence

We will assess the case and offer one of the following solutions:

Replacement parts
Product replacement
Partial or full refund

5. Global Shipping & Returns

As we ship worldwide, fulfillment methods may vary depending on your location.

(1) Local Fulfillment Orders

(e.g. Malaysia, Singapore, or locally stocked items)

Returns are accepted
Return shipping costs are borne by the customer unless the item is defective

(2) Cross-border / International Orders

Due to high international shipping costs:

Returns are generally not accepted
We will instead offer appropriate solutions, including:
- Partial refunds
- Replacement parts
- Reshipment (case-by-case basis)

6. Furniture & Large Items

Furniture and oversized items are non-returnable once shipped
If significant damage occurs during transit, please report within 48 hours

We will provide:

Replacement parts, or
Reasonable compensation

7. Electronics & Smart Devices

For electronic and smart home products:

Only manufacturing defects are covered
Returns are not accepted for personal reasons (e.g. dislike or unfamiliarity)

We will provide:

Technical support
Replacement or repair solutions where applicable

8. Refund Processing

Approved refunds will be processed within 5–10 business days
Refunds will be issued to the original payment method
Processing time may vary depending on your payment provider

9. Refused Deliveries & Incorrect Address

Customers are responsible for providing accurate shipping information
Additional costs due to incorrect address or failed delivery will be borne by the customer
Orders refused without valid reason may not be eligible for a refund

10.Shipping Fee & Refund Policy

Once an order has been successfully placed and enters the fulfillment process, logistics services are considered initiated. Therefore, shipping fees are regarded as incurred and non-recoverable costs and are generally non-refundable.

Once the order has been shipped, shipping fees are considered fully consumed service charges and are not eligible for refund, regardless of whether the package has been received.

Exceptions apply only in the following cases:

Defective or damaged product confirmed with evidence
Wrong item sent or missing items
Severe transit damage supported by photo or video proof

In such cases, we may offer:

A full or partial refund
A replacement product
Or other compensation depending on the situation

Please note that delivery time is an estimated timeframe only. Delays caused by logistics providers, customs clearance, or transportation conditions are considered normal in cross-border shipping and do not qualify as a refund reason.